top of page

Version1. June 2018

 

1 Introduction

 

This privacy policy applies to all business processes in Crystal Water Norway AS, hereafter referred to as the Data Controller.

 

The website Crystal-Water.com gives you as a customer the opportunity to view and buy our products over the internet, and have them delivered to your home. When you access and use the website, you agree to the terms.

The terms describe what personal data we collect, how we use this information and what rights and options you have as a customer.

You have the right to the information that follows and you have the right to request access/change, and delete the information we have created about you (with some exceptions where other legislation applies).

 

Data controller:

Crystal WaterNorway  AS

Munkedamsveien 45C

0250 Oslo

Company No. 915 898 904

Email: customer service@crystal-water.com

Phone: +47 450 25 886 

Privacy Officer:

Email: peder.koltzow@crystalwatergroup.uk

Telephone: +47 93 41 41 51

2 Personal information

When you shop at crystal-water.com, we need your name, address, telephone and e-mail. This is necessary to be able to send your order to the correct delivery address and to contact you if necessary. We are required to keep the information in connection with accounting, fee handling and any warranty/return handling. This history is not deleted. For security reasons, we also store the IP address used to register the order. 

We follow the Act on the Processing of Personal Data (GDPR)

 

Information can be registered and stored when you register on our website and online store http://crystal-water.comfor newsletters or in the contact form for answers to questions, when you are in contact with sales and support either via e-mail, chat or when you use our services.

 

By providing us with your personal information, you agree to the practices and terms described in this privacy policy.

If you have objections with regard to our processing of privacy, you also have the opportunity to complain to the Norwegian Data Protection Authority.

 

3 Communication through e-mail and SMS

 

As a customer, you will be able to receive e-mails and SMS regarding your customer relationship. For example, we will send you e-mails/sms related to orders you have placed, sms with tracking number, forgotten password, information about your customer account, etc. This is defined as legitimate interest and consent will not be requested. We also use e-mail for marketing and communication. As a customer of the Data Controller, you will receive newsletters at regular intervals, especially if you have given active consent to it. It is possible to unsubscribe from the newsletter by clicking on the unsubscribe link in the e-mails. MailChimp is used for email marketing or sending newsletters. Name and email can be shared with MailChimp.

 

4 Inspection and correction

 

You have a right to access the information registered about you. Access can also be obtained by sending an inquiry to customerservice@crystal-water.com. If the registered information is not correct or is incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.

 

5 Storage and deletion

 

Information that is no longer necessary for the purpose for which it was created is deleted from our systems.

 

6 Information on the use of cookies

 

A cookie is a small text file that is stored on your computer.

We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers.

When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent cookies can remain on your computer for up to one year.

If you want to learn more about cookies you can http://www.aboutcookies.org is used.

 

We use cookies to, among other things, remember you as a customer and remember the contents of your shopping basket. Without cookies, an online store will not be able to function.

You can also reject the use of cookies on your machine by adjusting the necessary settings on your browser. However, please note that if you do this, you may not be able to use the website's functionality in its entirety. By using the website, you agree that Google processes information about you in the manner and for the purpose described above.

 

In accordance with Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through the settings in your browser.

 

7. WIX

 

Our website crystal-water.com is provided by wix.com. Personal information may be updated, processed and stored by Wix and our authorized, affiliated and service providers in the United States, in Europe (including Lithuania, Germany and Ukraine), in Israel and in other jurisdictions based on what is necessary for the proper delivery of our Services and/or for what may be required by legislation (as further explained below). 

Wix.com Ltd. is based in Israel, which is considered by the European Commission to provide an adequate level of protection for the protection of personal data for residents of EU states.

Wix's affiliates and service providers who store or process your Personal Data on behalf of Wix are all obligated to keep it protected and secured in accordance with industry standards and regardless of whether weaker legal requirements may apply in their jurisdiction.

 

 

8 My Store

 

Our e-commerce platform is provided by Mystore.no AS and data is stored in their cloud services at Amazon Cloud Services' (AWS) data center in Ireland. 

 

9 Seesaw

 

If you pay with Vipps in the online store (or our physical store), your phone number will be sent to Vipps for further identification.

 

10 Use of Klarna Checkout

 

When our store solutions are used together with Klarna Checkout, cookies from Klarna are set. More information at https:www.klarna.com/no/cookies/.

If you pay with Klarna in the online store, personal information such as e-mail, name, address, social security number will be shared with Klarna for the order process.

 

11 Tripletex AS

 

Tripletex is our accounting system and data necessary for bookkeeping is stored here. Typical Name/address/orders/invoice.

 

12 Logistics

 

Logistra is our supplier of EDI solutions. When you shop in our online store, information such as name, telephone number and address will be shared with Logistra for the printing of consignment notes and transport labels.

 

13 Postnord

We send packages with Postnord and thus share information related to shipping such as name, telephone number and address.

 

14 Google Analytics

Google Analytics provided by Google is used for traffic analysis. IP addresses and visiting patterns are stored.

Visits to this website are recorded as anonymous information. The information is used for statistical measurement and analysis to improve the website's functionality. The information does not contain identifiable personal information. Scripts from the analysis tool Google Analytics are used for this measurement. During your visit, cookies are stored as text files on your computer.

The information that the cookie collects about your use is sent to Google and stored on the company's servers. Google will use this information for the purpose of evaluating your use of the website, making reports to the owner of the website about the activity on the website, as well as to provide other services in connection with the activity on the website and the use of the internet.

Google may also transfer this information to third parties if there is a legal obligation to do so, or if such third parties process the information on behalf of Google. Google will not collate your IP address with other information Google may have in its possession.

Google Analytics' privacy policy gives you the right to refuse Google Analytics to store this visitor data.

 

15 Facebook Pixels

 

We use advertising through Facebook's platform. Information cookies are used so that advertising can be targeted based on visitor patterns.

 

16 Personal data to third parties

 

Crystal-Water.com does not sell personal information to third parties, nor do we exchange or forward such information with third parties. Outsiders can only access the information if this is necessary to perform specific services for Frost Water AS. In such cases, strict agreements are entered into to safeguard information security, in addition Frost Water AS will always decide how the processing of the information will take place.

bottom of page