Leakage between the top or bottom and the cylinder

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The reason is usually that the silicone gasket at the top/bottom has twisted. It can happen if the top/bottom is screwed on too fast or too hard during installation and filter change. Then it is best to start all over again. 

 

Disassembly/assembly of top

 

• Unscrew the top (if necessary, lay it down horizontally on a towel to get a good grip with both hands, or get the help of another person if it is screwed on very tightly: each person can then hold both ends with both hands)

• Unscrew the filter

• Take out the gasket located in the groove at the top (if necessary carefully use a butter knife to pry it out)

• Dry all parts carefully with paper towel/cloth, to avoid a possible "water bridge": carefully dry the gasket, and remove water in the groove where the gasket is located and otherwise around the threads.

• Place the gasket in the groove, and go around it with a finger to make sure that the gasket is in contact with the groove all the way around.

• Smear a thin layer of olive oil on the top of the cylinder (grease repels water and counteracts friction which can cause the gasket to twist if you screw the top of the cylinder too hard/fast)

• Screw the filter back in

• Screw the cylinder and top together again in a horizontal position to prevent the gasket from falling down (usually it also works well if the cylinder is vertical when you screw on the top).

 

Disassembly/assembly of the base

 

• First unscrew the top part

• Pour out the water while holding a finger on the top of the magnetic bar to prevent the crystals from falling out (if you don't have a new type of magnetic bar that sticks to the bottom of the filter)

• Unscrew the bottom (if necessary, put the cleaner down on a towel to get a good grip with both hands, or get the help of another person if it is screwed on very tightly: each person can then hold both ends with both hands)

• Take out the gasket located in the groove at the bottom (if necessary, carefully use a butter knife to pry it out)

• Dry all parts carefully with paper towel/cloth, to avoid a possible "water bridge": carefully dry the gasket, and remove water in the groove where the gasket is located and or around the threads.

• Smear a thin layer of olive oil on the bottom (the contact surface against the gasket) of the cylinder (grease repels water and counteracts friction which can cause the gasket to twist if you screw the top of the cylinder too hard/fast)

• Screw cylinder and bottom together again 

• Do not screw too hard and fast when the gasket starts to compress, but so that the resistance feels appropriately hard - avoid screwing so hard/far that the cylinder meets the bottom (goods against goods).

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If there is a leak in contact between the hose and the ejector at the bottom

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The water pressure from the tap creates high pressure where the hose goes into the ejector. If the hose is stiff due to freezing water in winter, or the hose has lost its elasticity because it has pure hot and not cold water through it, a leak may occur between the ejector and the hose. This can be compensated for by fitting a hose clamp. Please contact us if you do not have a newer version that comes with a hose clamp.

 

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If leakage comes from the transition between the ejector and the bottom cup

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It can happen if the ejector has received a strong impact, or if it was installed incorrectly in the first place. Reinserting the ejector with gasket can be complicated for some people. It is easier to change the entire base cup with the ejector. Get in touch with us!

 

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If the hose pops out from the universal switch on the faucet tip

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It can happen if the hose has lost its elasticity. The reason is usually that there is clean hot water through the hose, or the hose has been turned on and off the universal switch too many times. Then it is a good idea to cut off the part of the hose that is threaded onto the universal switch: Unscrew the locking screw that secures the hose to the universal switch. Pull off the hose and cut off approx. 1 cm. Pry/thread the hose back onto the universal switch and screw the locking screw back on.